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Ordering
Information and Frequently Asked Questions
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Steam Brite
would like to thank you for choosing our Online
Store for your cleaning equipment and cleaning supply
products. Steam Brite is committed to being the world's
best source for the products we sell at the best possible
prices. We are large enough to supply your needs, small
enough to serve you promptly, efficiently, and personally.
If you need help understanding any of the products in
our Online Store, please don't hesitate to email us
for a prompt reply.
We encourage you to experience the pleasure of doing
business with Steam Brite.
Become a free member of
our Buyer's Program and earn even lower
prices. Sign up today and immediately receive 1%-20% off every order. (Click on
the link and complete the info on the form that appears.)
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How
to Make a Purchase
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It's Easy as 1 - 2 - 3
You can either order by Secure OnLine, fax, or mail. Secure Online
is faster and will reduce processing time, but fax and mail orders
are welcome.
Secure OnLine Orders: When you find an item you wish to buy,
while browsing through our products, simply click the nearby link
that says "add this item to my Shopping Cart".
When you're finished shopping, click "Checkout Now" to review the
contents of your shopping cart. Make sure the items you wish to
purchase are listed correctly. You can increase the quantity or
remove a listed item.
Once you're satisfied with your shopping cart contents, select "Send
Order". Your transaction will advance to a securely encrypted page;
so you may safety enter your credit card and other information.
Upon completion, your order is sent to us immediately for processing.
Fax and Mail Orders - If you choose to send your order by
fax or mail, please print and fill out our Online Order Form. Complete
and then either fax or mail. Make sure you provide us your credit
card number and expiration date. Remember to add shipping changes
and sales taxes, if applicable.
Mail:
Steam Brite Supply
11104 Osgood Street
San Antonio, TX 78233
P: 1.888.274.9500
Outside the US: 1-210-654-3901
F: 210.654.3904
E: info@steambrite.com
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Shipping
Orders are shipped via UPS ground unless otherwise requested. Most
orders are shipped within 1-3 working days. Please remember it takes
6-8 working days for you to receive your order after shipment. FREE
shipping on some orders over $2000 in the Continental United States
(some products excluded)
Next day and two day service are available.
Most equipment orders will be shipped directly from the manufacturer
by the most economic and appropriate way.
Sales Tax
No sales tax if destination is outside of Texas.
(on most, but not all items, click here for the exceptions)
Texas residents are required to include 7.875% sales tax.
Customer Service
If you have a problem with your order or any questions regarding
your
order contact us at
P: 1.888.274.9500
Outside the US: 1-210-654-3901
F: 210.654.3904
E: info@steambrite.com
Customer Hours:
Monday-Friday, 9:00 am - 5:30 pm
Saturday 10:00 am - 1:00
Sunday - Closed
Central Time Zone
Special Orders:
If you can't find the products you would expect from us, please
contact us and we will try to get it for you.
Secure Online Ordering
You may order by using our secure online order form, which uses
the latest secure socket layers (SSL) technology and encrypts your
order. You need not worry about your credit card security as we
have invested in the same online secure technology the major banks
are using to transfer million of funds daily. You may order by telephone
(1.888.274.9500) if you would prefer to discuss the items offered.
Or, you may fax (210.654.3904) us your order. Feel free to email
us for any additional information you require at info@steambrite.com.
Payment Methods:
We accept Visa, MasterCard, Discover, personal checks, cashier
checks, and money orders, wire transfers, MoneyGram, PayPal, AMEX,
Lay-A-Way programs, and 6 month-no payments- 0% interest loans.
Your payment must accompany your order. All items ordered by telephone
will be held until payment arrives. We do not accept COD orders.
Texas residents are required to include 7.875% sales tax.
Return Policy:
No refunds, exchanges, or company credits on special or custom orders.
Special orders include and not limited to equipment purchased just before, during or
after a natural disaster, out of stock items or items that are not normally stocked
and orders over $5000.
We will gladly accepts returns within 30 days from the date the product
was ordered for company credit. No refund on the shipping and insurance charges. All
items have a 25% restocking fee on new/unused items in original box. The 25% restock
fee is reduced to 4.00% on orders canceled before the item is shipped. Any returned funds
shall be in the form of store credit. No credits shall be issued in the form of cash,
check, or credit card refunds.
All retuned merchandise requires a Return Authorization Form from Steam Brite and must be returned prepaid in
resale condition. The Return Authorization Code must be clearly displayed on the outside of the returned shipping box.
To receive the required Return Authorization Form, please email us at info@steambrite.com
or call us at 1.888.274.9500. Merchandise must be returned within 8 days from the date of authorization.
Errors:
Every effort has been made to ensure that the information in
this website is accurate. Steam Brite cannot be held liable for
typographical errors. All specifications on this website are subject
to change without notice.
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Privacy
Statement:
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Steam Brite has
created this privacy statement in order to demonstrate
our firm commitment to privacy.
Any information collected on the Steam Brite website
from users is used exclusively by Steam Brite.
We do not sell, share, or rent this information
to others.
This website contains links to other sites. Please
be aware that Steam Brite is not responsible for
the privacy practices of sites to or from the
Steam Brite website. We encourage our consumers
to read the privacy statements of every website
they visit that collects personally identifiable
information.
Manufacturers and SteamBrite.com reserve the right to change specifications, prices, color, availability, and shipping time without notice.
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TERMS AND CONDITIONS OF SALE:
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DIFFERING TERMS: These terms and conditions contain the complete and final agreement between Steambrite and the buyer and their agents and assigns. No terms or conditions of purchase orders different from the terms and conditions set forthe herein will become a part of any transaction between Steambrite, and buyer unless specifically approved in writing by Steambrite.
DISCLAIMER OF WARRANTY: STEAMBRITE GIVES NO WARRANTY, EXPRESS OR IMPLIED, AS TO DESCRIPTION, QUALITY MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, PRODUCTIVENESS, INFRINGEMENT, OR OTHER MATTER, OF ANY GOODS WHICH STEAMBRITE SHALL SUPPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION POSTED. STEAMBRITE SHALL IN NO WAY BE RESPONSIBLE FOR THE PROPER USE AND APPLICATION OF THE GOODS. STEAMBRITE NEITHERASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR STEAMBRITE ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THESE GOODS.
LIMITATION OF DAMAGES: THE REMEDY OF REPLACEMENT OR REPAIR OF ANY DEFECTIVE GOODS SHALL BE EXCLUSIVE. IN NO EVENT SHALL STEAMBRITE BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES PROPERTY DAMAGES, OR PERSONAL INJURIES.
The validity, construction and performance of the agreement between Steambrite and buyer shall be governed by the laws of the State of Texas, without respect to the conflicts of laws principles. The parties agree that the exclusive jurisdiction of any legal action arising from or related to this Agreement shall be in the State of Texas and no legal action shall be commenced elsewhere. The parties agree that the venue of any such legal action shall be Bexar County, Texas.
BUYER'S RECEIPT, ACCEPTANCE AND SIGNATURE ON THE SHIPPER'S BILL OF LADING FOR MATERIAL COVERED UNDER BUYER'S PURCHASE ORDER SHALL CONSTITUTE BUYER'S AGREEMENT TO THESE SUPERSEDING TERMS AND CONDITIONS OF SALE.
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