Rental Requirements: Texas Drivers License Number and Date of Birth Current Living Address Job site address Social Security Number Phone Numbers Licenses Plate information on vehicle used to transport equipment. Credit card information or cash deposit. Caution: It is important to inspect the job site to ensure you are working in a safe environment. Do overload the tool/ equipment and make sure you have working with enough clearance around you and your body is stabilized. It is the responsibility of the user to confirm that the environment can support you, the equipment, and the task. Questions: A. How come I have to supply my Social Security Number? Answer: This is to affect your credit when you do not bring the equipment back. This is no different than when you go to the doctor’s office and they ask for your social security number. They only reason they need it is if you do not pay your bill promptly. The only reason the doctor’s office needs your SS number is to affect your credit. This is a requirement. The only way to avoid providing this information is provide a large enough cash deposit that will purchase the equipment. B. Are you open on Sunday? "No." If you rent on Saturday we do let you keep the equipment an extra day for free, if you do not use the equipment, but you will be required to bring the equipment back on Monday morning. C. Can I reserve a machine for a specific day? "Yes," only if you prepay for it. We will have to take the required information over the phone and charge you in advance for the rental. D. What if I prepay for a rental and cannot show up to pick up the machine? All sales are final. No credit is placed back on your credit card, but we can carry over the funds to use on a different day (like purchasing an airline ticket.) E. What if the tool or machine does not work? Will you bring me a replacement? Can I get my money back? You will be required to bring the machine back to us. We will not bring you a replacement. Over 99% of the times a customer states they cannot use the machine, the machine is tested at our location and we cannot find anything wrong with it. Please make sure before you leave our location, you know how to use the tool or machine! When you bring back the equipment, it will be tested, if there is nothing wrong you can finish out the days rental. If there is really something wrong with the machine, you can have a substitute machine or have credit to use on a different day. You will not get your money back. F. Does the machine come with instructions on do...? "No." Please ask your service rep at Steam Brite for help with any specialty issues. G. Will Steam Brite come out and clean or do a job for me? Not normally but in some cases. You can call our office and let us know what your problem is and we can see what we can do to help. H. Can I pick up a machine on Friday and bring it back on Monday? Yes, but you will be charged for the number of days you use the equipment. We are open on Saturday from 10 Am to 1 Pm to help with pickups and deliveries.
