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| TERMS AND CONDITIONS OF SALE |
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DIFFERING TERMS: These terms and conditions contain the complete and final agreement between Steambrite and the buyer and their agents and assigns. No terms or conditions of purchase orders different from the terms and conditions set forthe herein will become a part of any transaction between Steambrite, and buyer unless specifically approved in writing by Steambrite. These Terms and Conditions are for all orders processed through Steambrite, and are not limited solely to orders handled via the website.
In the normal course of standard business practice, we occasionally will "Drop Ship" items to our customers directly from certain manufacturers. This results in a savings to the customer in both time and finances. Usually shipments take from 7-10 working days to deliver. Occassionally it may take a bit longer. If you have not received your shipment within 10 working days (2 weeks) e-mail us for resolution at: info@steambrite.com.
Our return policy is no refunds, exchanges, or company credits on special or custom orders.
All tracking, warranty, shipping claims, and returns must be done by email.
Special orders include and not limited to equipment purchased just before, during or after a natural disaster, out of stock items, custom manufactured items, or items that are not normally stocked and orders over $5000
We will gladly accepts returns within 30 days from the date the product was ordered for company credit. The customer is responsible for any applicable shipping charges associated with the product's safe return.
Only orders placed by fax, email, and on-line ("orders placed in writing") can be guaranteed accurate.
No refund on the shipping and insurance charges (This includes items sold under a "Free Shipping" Promotion). All items have a 25% restocking fee on new/unused items in original box. The 25% restock fee is reduced to 5.00% on orders canceled before the item is shipped. All credits are issued in the form of a store credit, funds will not be returned to the credit card.
Used, or refurbished equipment cannot be returned for any reason.
Please note that if you make a payment through credit card or paypal.com and the item has been discontinued, out of stock, shipping has been delayed, cost extra to ship because you are located out of country or out of the lower 48 states, or the item is too large to be delivered to a residence OR the item is not the color you want, if you failed to confirm your ship to address with paypal, fail to verify you bank details with paypal, neither Paypal.com nor SteamBrite.com will refund any credit card fees charged for processing the refund. If you cancel your order for any reason posted above or any other reason, these fees will not be refunded to you. The fees range between 3 to 4% of the sale. Before you use a credit card or PalPal.com as a payment option please consider this.
The customer and or purchaser (here in after referred to as the 'Customer') of these goods sold by Steam Brite Supply / Steam-Brite.com agree to be responsible for the value of these items should they choose not to answer the door, or choose not be home at the time and point of delivery (whether intentional or not.) The Customer further agrees that once the delivery company provides information that the product(s)/supplies were left at the door, a shipping claim for lost, stolen, un-delivered goods cannot be made, for it is not the responsibility of Steam-Brite.com or the delivery company to offer security at the customer's door step. If the Customer does not feel comfortable with this policy, we recommend that the delivery address be adjusted to accommodate a more secure location or to a location that someone can be available to sign for package(s)/supplies. The Customer agrees that replacement of missing or stolen item are not to be re-shipped until they are re-ordered.
By submitting an invoice online, you authorize Steambrite Supply to charge your credit card the amount of this invoice without the card being present. In addition, on drop ship orders, if the manufacturer charges Steambrite Supply sales tax to deliver your merchandise to you, you will be responsible (when applicable) for those charges also.
Freight quotes are as accurate as possible, However in the event that the actual bill comes in more than the amount that you were initially charged you understand and agree to pay the balance of this outstanding bill upon our receipt of the actual shipping charge. We will, of course, provide you with a copy of the freight bill. (This includes customs and duties back-charged to Steambrite, for international shipments. )
On items that must be shipped by an 18-wheeler (Items too large to be shipped by FedEx/UPS, or, individual items over 110 lbs) An additional $75 or more residential delivery charge will be incurred when orders are shipped to a home (delivery companies charges an extra $75 on average). If you fail to inform us that the delivery is going to a home, we will charge you when we receive the frieght bill from the shipper.
Almost all new extraction equipment is sold with a manufacturers one year parts warranty on pumps, vacuum motors and housing. Such items as hoses, O rings, fuses, switches, carbon brushes, wheels, heater elements, thermostats, etc. come with a 90 day manufacturers parts warranty. Please mail warranty registration card in to manufacturer within 10 days.
Any claims against missing equipment need to be made known within 3 business days of receiving the shipment. Any request made after this time will not be guaranteed.
The manufacture(s) and Steam Brite reserve the right to change exact specifications without notice on all equipment, including but not limited to color, manufacture origination, freight origin, origination of parts, typographical errors, etc...
Shipping charges may be incurred to ship covered warranteed parts to and from the manufacturer and may not be reimbursed unless the optional onsite warranty is purchased along with the extended parts and labor warranty.
Mold test kits, and chemicals are non-refundable under any and all conditions.
Sale prices are only good on the date of the sale and do not apply to any previously placed orders. No refunds or credits will be applied for any differences.
On items that must be shipped by an 18-wheeler (Items too large to be shipped by fedex/UPS, or, individual items over 110 lbs) An additional $75 or more residential delivery charge will be incured when orders are shipped to a home (delivery companies charges an extra $75 on average). If you fail to inform us that the delivery is going to a home, we will charge you when we receive the frieght bill from the shipper. If the item with all its packing material including but not limited to the pallet weight more than 150 lbs, the customer will be charged an additional $75 lift gate fee. This means that it is possible you could be charged for both home delivery and lift gate fees in addition to the regular shipping and insurance rate. To avoid these charges, please consider having your order held at the nearest trucking company local loading dock and you can just drive down the street and pick up your order.
DISCLAIMER OF WARRANTY: STEAMBRITE GIVES NO WARRANTY, EXPRESS OR IMPLIED, AS TO DESCRIPTION, QUALITY MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, PRODUCTIVENESS, INFRINGEMENT, OR OTHER MATTER, OF ANY GOODS WHICH STEAMBRITE SHALL SUPPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION POSTED. STEAMBRITE SHALL IN NO WAY BE RESPONSIBLE FOR THE PROPER USE AND APPLICATION OF THE GOODS. STEAMBRITE NEITHERASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR STEAMBRITE ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THESE GOODS.
LIMITATION OF DAMAGES: THE REMEDY OF REPLACEMENT OR REPAIR OF ANY DEFECTIVE GOODS SHALL BE EXCLUSIVE. IN NO EVENT SHALL STEAMBRITE BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES PROPERTY DAMAGES, OR PERSONAL INJURIES.
Steam Brite Inc shall have no obligation or liability to buyer whether arising in contract (including warranty) tart (including active, passive or imputed negligence) other otherwise for loss of use, revenue or profit, or any other incidental or consequential damages with respect to any non-conformance or defect in any items provided here under. You our customer agrees to indemnify Steam Brite Inc and to hold it harmless from and against any and all claims, cost, liabilities, damages and expenses, including attorney's fees, resulting from personal injury or property damaged cased by the Products.
Warranty Disclaimer: Buyer's sole and exclusive remedy for defects in the products shall be as provided in the manufactures's warranty and any other rights provided by law against the manufacturer. Steam Brite, Inc makes no other than as specified in this agreement. All other warranties, express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed.
The validity, construction and performance of the agreement between Steambrite and buyer shall be governed by the laws of the State of Texas, without respect to the conflicts of laws principles. The parties agree that the exclusive jurisdiction of any legal action arising from or related to this Agreement shall be in the State of Texas and no legal action shall be commenced elsewhere. The parties agree that the venue of any such legal action shall be Bexar County, Texas.
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Sales Tax |
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Tacony / Powrflite are subject to sales tax if they are shipped to the following states:
California
Florida
Illinois
Kansas
Missouri
Minnesota
New Jersey
Texas
Washington
Wisconsin
Pullman/Holt is subject to sales tax if they are shipped to the following states:
Florida 8.725%
BUYER'S RECEIPT, ACCEPTANCE AND SIGNATURE ON THE SHIPPER'S BILL OF LADING FOR MATERIAL COVERED UNDER BUYER'S PURCHASE ORDER SHALL CONSTITUTE BUYER'S AGREEMENT TO THESE SUPERSEDING TERMS AND CONDITIONS OF SALE.
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